JEWELRY STORE RETURN POLICY

1.Return Period: Customers have up to 10 business days from the date of purchase to return eligible items for a refund or exchange. Returns requested after this period will not be accepted.

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2.Condition of Items: Items must be returned in their original condition, with all tags, packaging, and certificates intact. Any jewelry that has been worn, altered, or damaged may not be eligible for return.

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3.Proof of Purchase: Customers must provide proof of purchase in the form of a receipt or invoice for the return to be processed.

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4.Restocking Fee: A restocking fee of 15% will be applied to all returned items. This fee helps cover the cost of processing and handling returns.

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5.Refund Process: Refunds will be issued in the original payment method.

For credit or debit card payments, refunds will be returned to the same account used for the purchase.

Cash payments, refunds will be provided for amounts less than $1000. For amounts greater than $1000, refunds will be issued via corporate check.

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6.Exchange Policy: Customers may choose to exchange their returned item for another item of equal or greater value. Any price difference will be pay for the customer.

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7.Non-Returnable Items: Customized or engraved jewelry, as well as special orders, and final sales cannot be returned or exchanged.

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8.Process for Returns: To initiate a return, please coming in at Luis Quintero Jewelry. Our team will provide you with further instructions on how to proceed with your return.

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9.Inspection of Returns: All returned items will be inspected to ensure they meet our return policy criteria before a refund or exchange is processed.

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10.Policy Updates: We reserve the right to update or modify our return policy at any time.

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Any changes will be communicated to our customers via our website or in-store signage. By shopping with us, you agree to abide by our return policy as outlined above.

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If you have any questions or concerns regarding returns, please don't hesitate to contact us.

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Thank you for choosing Luis Quintero Jewelry for your jewelry needs.

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Sincerely, Luis Quintero Jewelry

8432982244